Frequently Asked Questions

HEP stands for home exercise program, and it’s a vital part of any treatment plan. It’s one of the most important aspects of physical therapy. If you started anything new in life: a workout, a new job, a new hobby, etc, you would benefit immensely from doing it every day as opposed to a couple times per week. It will usually take 10-15 minutes of your time at home to engage in a few stretches/exercises that will compliment the progress you make in our office. Don’t worry, they generally require little to no equipment, and equipment will be provided to you if you need it (such as an exercise band).

Yes, we regularly communicate with your doctor. This includes initial evaluations and occasional progress notes. This is to:

1. Ensure that the treatment you receive is consistent with what your doctor is recommending.
2. Maintain a continuity of care between the professionals who are helping you.

Our therapists are fully licensed physical therapists. If you are wondering about the specific staff in your clinic, please visit the location page for your area and read the bios.

You should wear loose clothes that make it easy to move. We also recommend sneakers. Workout clothes will work, but any comfortable clothing will work fine.

G&A participates with Medicare. With other insurances, we are a non participating provider. That means that we will verify your out of network coverage. We will bill the insurance for you. We will bill you for any balance the insurance company does not cover.

If we are asking you to do something that is hurting too much, let us know! Physical therapy should not be severely painful. It is not common to be so sore that patients are in pain or it affects their daily life. If this ever happens during or after an appointment, let us know and we will adapt your program.

You will be with your therapist one on one for approximately 30 minutes. The only exception to this will be your first visit, which can take about 20 minutes longer due to the physical therapy evaluation your physical therapist will provide. We also recommend showing up about 20 minutes early to your first visit. This way, you can complete the paperwork before your visit time and streamline the process.  

A typical order for physical therapy will ask for 2-3 visits per week for 4-6 weeks. Sometimes the order will specify something different.

Yes. Physical therapy works based on the science of how the body rebuilds and heals. The biggest killer of progress is inconsistency. We recommend adhering to your prescribed sessions agreed upon in your PT Eval to achieve desired results.

A physical therapy visit lasts about 40-60 minutes. The actual contents of the visit vary based on your diagnosis/need, but typically what happens is:

1. You check in with the receptionist, make any appointments necessary, and we discuss your health insurance benefits with you.
2. You will be taken back to a room. You can change into other clothing if necessary.
3. The therapist will guide you in the treatment session as they deem appropriate after having a conversation about your current situation.
4. We can initiate other techniques to include manual work, taping, cupping, and dry needling as needed.
5. The therapist makes recommendations based on your progress. These can include altering the frequency of visits, making additions/alterations to your home exercise plan, or things to do before your next visit.